1. Introduction
This Privacy Policy describes the personal information practices of RSW77. It applies when you visit the RSW77 website, register or manage an account, contact customer support, complete verification, fund an account, request a withdrawal, use casino or sports services, or interact with other platform functions.
By using RSW77, you acknowledge that personal information may be processed as described in this policy. This document should be read together with the Terms & Conditions. If you do not accept these practices, you should discontinue use of RSW77 and contact support regarding any eligible account request.
RSW77 services are intended only for adults aged 21 and above. Information relating to a suspected underage account may be retained and reviewed to protect minors and prevent repeated registration.
2. Definitions and Scope
In this policy, “personal information” means information that identifies you or can reasonably be linked to you. “Processing” includes collecting, recording, organising, storing, reviewing, using, sharing, restricting and deleting information. “Account” means the personal RSW77 profile registered by an eligible player.
“Service provider” means an organisation that supports RSW77 functions such as identity verification, payment processing, platform hosting, fraud prevention, analytics or customer support. Service providers may process information only for authorised purposes and subject to appropriate contractual or operational controls.
3. Information RSW77 Collects
RSW77 may collect information directly from you, automatically through your device, or from authorised payment and verification providers. The categories collected depend on how you use the platform.
3.1 Identity and contact information
This may include your full name, date of birth, residential address, nationality, telephone number, email address, username and account preferences. RSW77 may also collect copies or details from a Malaysian MyKad, driving licence, passport, proof of address or other document used for verification.
3.2 Account and gambling information
RSW77 records registrations, login activity, account settings, deposit limits, self-exclusion requests, casino sessions, game selections, sports wagers, stakes, returns, bonuses and loyalty activity. These records allow RSW77 to administer accounts, settle wagers, investigate disputes and support responsible gambling controls.
3.3 Payment and transaction information
RSW77 may process deposit and withdrawal amounts, transaction dates, payment references, account-holder names and limited bank or eWallet details. These records may relate to FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong or another supported payment method.
RSW77 does not ask for your online banking password, card PIN or one-time banking authorisation code. Players should never disclose such credentials to support personnel or any person claiming to represent RSW77.
3.4 Technical and usage information
When you access RSW77, technical records may include your IP address, device type, operating system, browser, language preference, approximate location, referral information, page activity, login time and security events. This data helps RSW77 maintain platform performance and detect suspicious access.
3.5 Support communications
Messages sent to customer support may be recorded with relevant account details, timestamps and attachments. RSW77 uses these records to answer enquiries, investigate complaints, improve service quality and maintain evidence of account instructions.
4. Purposes of Data Processing
RSW77 processes personal information only where there is a valid operational, contractual, security, legal or consent-based reason. Depending on the circumstances, RSW77 may use information to:
- create, authenticate and administer your RSW77 account;
- confirm that you are aged 21 or above and eligible to use the service;
- verify identity, address, payment ownership and source of funds;
- process MYR deposits, withdrawals, bonuses and account adjustments;
- provide casino games, live dealer tables and sports markets;
- settle wagers and maintain accurate transaction records;
- identify fraud, collusion, duplicate accounts and unauthorised access;
- apply deposit limits, cooling-off periods and self-exclusion controls;
- respond to support requests, complaints and account disputes;
- maintain, test and improve RSW77 security and performance; and
- meet applicable record-keeping, regulatory and legal obligations.
RSW77 does not sell personal information. Personal information is not used for unrelated purposes without an appropriate basis or further notice where required.
5. Verification and Fraud Prevention
RSW77 may compare information supplied during registration with documents, transaction records and information received from authorised verification providers. These checks help confirm account ownership, protect withdrawals, prevent underage access and identify fraudulent activity.
Where a review identifies inconsistent information, RSW77 may request clarification or additional evidence. Account functions may be restricted while a necessary investigation is underway. RSW77 may retain records of confirmed fraud, attempted identity misuse or serious breaches to protect the platform and other players.
Some risk controls may use automated indicators to identify unusual login, payment or wagering patterns. A flagged event does not necessarily establish wrongdoing. Material decisions may be reviewed using the available account evidence and any explanation provided by the player.
6. Cookies and Similar Technologies
RSW77 may use cookies, local storage and comparable technologies to keep users signed in, remember preferences, protect account sessions, measure page performance and identify technical problems. Essential technologies support functions that would not operate correctly without them.
Analytics information may be used in an aggregated or limited form to understand how RSW77 pages and features are used. Browser settings may allow you to restrict certain cookies, although blocking essential storage can prevent login, verification or account functions from working properly.
7. Disclosure of Personal Information
RSW77 may disclose only the information reasonably necessary for an authorised purpose. Recipients may include identity verification providers, payment processors, banks, eWallet operators, game platform suppliers, hosting providers, security specialists, customer support systems and professional advisers.
For example, processing an MYR withdrawal may require RSW77 to share account-holder and transaction details with the selected financial provider. Investigating a disputed live casino round may require limited information to be reviewed with the relevant game supplier.
RSW77 may also disclose information when required by law, valid legal process or an authorised public body, or where disclosure is reasonably necessary to protect users, prevent fraud, establish legal rights or respond to a security incident. RSW77 does not permit service providers to use supplied information for their own unrelated marketing.
8. International Data Processing
Some RSW77 service providers may operate infrastructure or support functions outside Malaysia. As a result, personal information may be processed in another jurisdiction where privacy rules differ from Malaysian requirements.
When international processing is necessary, RSW77 seeks to use appropriate contractual, technical and organisational measures for the relevant information. These measures may include restricted access, encryption, confidentiality obligations and documented processing instructions.
9. Information Security
RSW77 applies administrative, technical and organisational controls intended to protect personal information against unauthorised access, loss, alteration, disclosure or destruction. Controls may include encrypted transmission, access restrictions, activity logging, account verification and security monitoring.
No internet platform can guarantee absolute security. Players also have an important role in protecting their information. Use a unique password for RSW77, secure your mobile device, sign out on shared computers and never reveal a password or verification code.
If you suspect that your RSW77 account has been accessed without permission, contact support promptly and change your credentials. RSW77 may temporarily restrict the account while identity and recent activity are reviewed.
10. Data Retention
RSW77 retains personal information only for as long as reasonably necessary for account administration, transaction verification, dispute resolution, fraud prevention, responsible gambling protection and applicable record-keeping obligations.
Retention periods differ by category. Support messages may be kept for service and complaint history, while transaction and identity records may require longer retention. A closed RSW77 account does not always result in immediate deletion because certain records may remain necessary to prevent fraud, maintain self-exclusion or establish legal rights.
When information is no longer required, RSW77 may delete it, securely destroy it or convert it into a form that no longer identifies the player.
11. Marketing Preferences
Where permitted, RSW77 may send information about platform features, casino categories, sports events, loyalty benefits or promotions. Marketing preferences may be based on the contact choices recorded in your account.
You may request that optional promotional messages stop. This request does not prevent RSW77 from sending essential communications concerning account security, verification, transactions, self-exclusion, material policy updates or service changes.
RSW77 does not knowingly direct gambling marketing to anyone under 21 or to a player whose self-exclusion should prevent promotional contact.
12. Your Privacy Rights
Subject to applicable law, verification and permitted limitations, you may ask RSW77 to provide access to personal information held about you, correct inaccurate or incomplete details, explain certain processing, restrict particular uses, or consider a deletion request.
RSW77 may need to verify your identity before responding. A request may be limited where disclosure would affect another person's rights, compromise fraud controls, conflict with a legal obligation or require deletion of records that RSW77 must retain.
You may also update certain contact and account details through available account features. Information affecting identity, payment ownership or eligibility may require further evidence before RSW77 accepts the change.
13. Responsible Gambling Information
Information concerning deposit limits, session reminders, cooling-off periods and self-exclusion may be processed to protect players and enforce responsible gambling instructions. RSW77 may retain exclusion details after account closure where necessary to prevent a person from bypassing a restriction through a new account.
Responsible gambling records are handled with appropriate care and are accessed only where relevant to player protection, account administration or legal responsibilities. Further information is available on the Responsible Gambling page.
14. Policy Updates
RSW77 may amend this Privacy Policy when services, security practices, legal requirements or processing arrangements change. The revised policy will be published on this page. Material changes may also be communicated through an account notice or another appropriate channel.
You should review this Privacy Policy periodically. Continued use of RSW77 after an update means that you acknowledge the revised information practices, subject to any additional consent requirement that may apply.
15. Contact Us
Questions, correction requests or privacy concerns may be directed to RSW77 customer support. The website email is [email protected]. This email address is displayed as plain text and is not a clickable link.
To protect your account, RSW77 may request reasonable identity confirmation before discussing personal information. Do not include your password, banking PIN or one-time verification code in any support message.